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01
Installation & Commissioning
Structured pre-commissioning checks and on-site guidance so every system is handed over with confidence.
Service & Support
Professional support.Reliable performance.
Dependable service across the product lifecycle — technical expertise, responsive support, systematic troubleshooting, and field-level assistance that keeps customers, installers, and EPC partners running with minimal downtime.
Frequently needed
Our strength
Six capabilities behind every service call
Commissioning, diagnostics, warranty, and remote monitoring work as one service layer, so each conversation ends with a clear next step and restored uptime.
02
Technical Support
Product specialists on hand to resolve application and configuration questions.
03
Responsive Customer Support
One direct route from the first enquiry to the right service team.
04
Troubleshooting & Diagnostics
A systematic fault-finding process that isolates root cause instead of treating symptoms.
05
Warranty & Service Assistance
Practical help with product registration, service requests, and warranty claims.
06
Remote Support & Monitoring
Remote visibility that surfaces issues before they need a site visit.
Our approach
One sequence, every service case
Identify, diagnose, resolve, support. A consistent method keeps communication clear from the first observation through to long-term performance.
Raise a service request- 01
Identify
Capture the operating condition, site context, and support requirement so nothing is assumed.
- 02
Diagnose
Review monitoring data, event logs, and system design to isolate the most likely root cause.
- 03
Resolve
Deliver a clear remote fix or coordinate field assistance to bring the plant back to full output.
- 04
Support
Confirm the outcome, share preventive guidance, and stay engaged across the product lifecycle.
Global presence
A service network built around your site
Oriana pairs remote response with field-level assistance across India and beyond, so the right expertise reaches every system — residential rooftop to utility plant.
0+
Years of field experience
0/7
Remote monitoring & response
0+
Service engineers
0h
Typical on-site mobilisation
Delhi NCR
Ahmedabad
Kolkata
Pune
Hyderabad
Bengaluru
Coverage
PAN India service reach supported by regional partners and a central technical desk.
Remote response
Diagnostics, firmware guidance, and parameter checks handled from the desk.
Field assistance
Trained engineers and partners mobilised to site when hands-on work is needed.
Customer care
A single point of contact that keeps owners and installers informed.
Service stories
The work behind reliable solar performance
CommissioningFinal checks before handover
Supporting site teams through commissioning and first-day performance review.
CommercialRooftop project coordination
Technical coordination across EPC, electrical, and monitoring teams.
ResidentialGuidance that reaches the homeowner
Clear explanations for installers and owners, without the jargon.
Remote serviceDiagnosis before dispatch
Operating data reviewed remotely so a site visit is only made when it counts.
Resources
Everything needed to install, run, and maintain
Resource centre
One library for every Oriana product
Browse documents by product category — on-grid, hybrid, utility, and storage — and download the latest revision in a click.
Open resource centreCases & stories
Projects, by system type
Explore how Oriana inverters perform in the field as our case library grows across on-grid, hybrid, utility, and storage installations.
